Returns Policy

We want our customers to be happy with their purchases and aim to be fair and accommodating with regards to returns.

Please email us at returns@ovenpig.co.uk to arrange any return.

All returnable items must arrive in the same condition as it was received, not used or altered in any way. Some items are non refundable, these are listed below:

  • Products cannot be refunded or exchanged if the product has been opened or damaged in any way, this includes packaging.
  • Gift Cards and Vouchers cannot be returned, or exchanged for cash.
  • Charity tickets for events or challenges, all tickets are sold as donations and payment made to the relevant charity as you complete your order.

Return Costs

A collection charge of £3.99 is applied to collect returns if we need to make special arrangements to collect; this is deducted from any refund.

Should you wish to return your items in person please email us at returns@ovenpig.co.uk

Receiving your refund

Your refund will be issued via the method of purchase (via Paypal)

Please allow 14 days for your return to be inspected and credited to your account.

A 4% transaction fee is applicable to partial order cancellations or returns.

Refund of delivery charges

Apologies but we cannot refund delivery charges.

All cleaning products as sold at Ovenpig online have been trialed by us for their effectiveness and performance, should you find that the product has not performed as you were expecting any complaints should be forwarded to the manufacturer, we do not offer refunds on the basis of customer experience with cleaning products. All cleaning products we sell are available on the high street, as so, are not the commercial grade/strength professional oven cleaners use. It is the customers responsibility to ascertain/judge the condition of their appliance prior to purchase and make decision on method/technique/detergents of cleaning. If you don’t think these products will handle it, book a Professional oven cleaning service instead.

Basic Statutory Rights

The term ‘statutory’ basically means relating to a statute, which in turn is defined as a law enacted by a legislature. For consumers, the most important statutory rights fall under two sets of legislation – the Sale of Goods Act 1979 and the Unfair Contract Terms Act 1977. The Sale of Goods Act was later amended by the Sale & Supply of Gods Act 1994, and then again by the Sale and Supply of Goods to Consumers Regulations 2002.

Basic Rights

The law currently states that under these pieces of legislation, a consumer has the right to goods that are deemed to be of a satisfactory quality, fit for purpose and ‘as described’. ‘Satisfactory quality‘ implies that the goods are free from any faults or manufacturing defects, safe, resilient and long-lasting, and have a satisfactory appearance and finish. Fit for purpose entails that the goods are fit for the specific purpose for which they were made. Examples of fit for purpose include waterproof or water resistant goods. The term ‘as described‘ means that the goods on offer should accurately concur with the description applied to them. This includes descriptions such as the size of colour of the goods. At this point it’s worth noting that when entering into a sale with an individual the only consumer right that applies in this instance is that the item is ‘as described’. You should also consider that when buying second hand goods, your basic consumer rights still apply, except the law states that it is reasonable that expectation about the durability and performance of the goods should be lowered. Consumer rights also apply to goods bought in sale (stock clearance), but if the goods are on sale because of a defect, then the consumer cannot demand a refund due to that fault at a later stage.

Refunds and Complaints

In UK law, when purchasing from a shop, a consumer is not automatically entitled to a refund if they simply change their mind. Many shops will offer a refund, alternative or replacement purely as a gesture of goodwill, alongside proof of purchase. Unless stated, proof of purchase does not necessarily mean a till receipt – bank and card statements can also be used. With shop-bought goods, a consumer cannot expect a full refund and has no grounds for complaint if they were provided with information about any faults before purchasing. It is expected that consumers should also examine their goods before making a purchase. Any faults or damage incurred by the consumer cannot be taken into consideration either.

Distance Selling

When making purchases via distance selling methods, consumers are also covered by the Consumer Protection (Distance Selling) Regulations 2000. The Distance Selling Regulations bring a European Directive into UK Law. It is always worth checking whether the supplier you are purchasing from is based within the UK or EU so that you know whether your UK consumer rights will apply. Distance Selling refers to purchases made when the consumer isn’t physically present to complete the contract – for instance by mail order, digital television, email or via the Internet. These regulations ensure that consumers have access to written prior information (such as final costs, contact details of the supplier, delivery arrangements and cancellation policies) before making a final purchase. Under these regulations consumers also have what is commonly referred to as a 7 day cooling-off period. During this time consumers may examine the goods as they would in a shop, change their mind and cancel the contract. However, the right to cancel doesn’t always apply. This includes instances where goods have been personalised or customised, are perishable (such as with fresh food and flowers), have been unsealed as in the case of CDs and DVDs, or services that have been employed for a specific time and location. In these cases it is always worth checking and keeping record of the terms and conditions of the sale.

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